FREQUENTLY ASKED QUESTIONS
WHY DIDN'T MY ORDER GO THROUGH?
Placing items in your cart does not “reserve” items in our inventory. The items are pulled from inventory numbers once the checkout process is completed in its entirety. Because our products are produced in very limited quantities it's likely that we sold out while you had items in your cart.
HOW LONG WILL IT TAKE FOR MY PAYMENT (OR REFUND) TO BE PROCESSED?
- Payment with a credit/debit card or PayPal is processed immediately during checkout.
- Once you are notified of a refund processed by our team, it can take up to seven (7) days for the refund to be reflected by your financial institution.
HOW LONG DOES IT TAKE FOR AN ORDER TO BE FULFILLED?Orders are processed in the approximate order they are received. You will receive an email notifying you when your order has been received, and another with a tracking number when your order is preparing to ship.
- In-stock orders (regular orders) are fulfilled within 5 business days from the date the order is placed.
- Pre-orders are fulfilled within 14-21 business days from the date specified on the product's page as the date orders will begin being fulfilled. Any changes to that date will be communicated to you via an email update.
- Orders containing both in-stock and pre-order items will ship when all items are in-stock. If you want in-stock items to ship immediately, please place separate orders.
MY ORDER HAS SHIPPED. HOW LONG WILL DELIVERY TAKE?
- Domestic orders are shipped via USPS Priority Mail, with a typical delivery time of 3-5 business days.
- International orders are shipped via USPS First Class International Mail, which can typically take two to four weeks. Actual delivery time depends upon the speed of postal and customs services in your country.
CAN YOU COMBINE MY ORDERS?
Sorry, we do not offer services to combine orders after a purchase is completed.
WILL I GET A TRACKING NUMBER FOR MY PACKAGE?Yes, you will receive a tracking number for your order.
TRACKING SAYS MY PACKAGE HAS BEEN DELIVERED BUT I CAN’T FIND IT. WHAT NOW?
- Unfortunately, we only have access to the same information about your package that you do via the tracking number.
- Please try asking your postal carrier and your local post office. They are your best source for information about your package. Your postal carrier may have left your package with a neighbor or may be attempting to deliver it again.
- Note that a mistake in scanning your package, such as accidentally scanning the shipping label twice, can result in your package being marked as delivered while it is still in transit. Your package may arrive in the following days. This scenario excludes package with a tracking history indicating an attempted delivery or information specific to a delivery (e.g. left on porch).
- If you have contacted your postal services and they are unable to help you locate your package, contact us by completing our contact form.
WHAT IF MY ORDER ISN’T DELIVERED? (MISSING PACKAGE)
- Undeliverable packages are usually returned to our warehouse; this isn’t a priority for the postal service, therefore the process can take a few weeks.
- Notify us of missing packages within 30 days for shipping addresses within the US and 40 days for international shipments by completing our Contact Form. Any request regarding missing packages sent after the aforementioned dates may be flagged for USPS tracking number fraud and may result in your customer account being suspended following our investigation. Each request is assessed individually.
- We ship orders to the shipping address provided on the order. If the address you provided is incorrect or undeliverable, and we re-ship the package, we will charge you for re-shipment.
- Please make sure that the shipping address provided at the time of placing the order is complete, correct, and deliverable.
DO YOU SHIP INTERNATIONALLY?
At this time we only ship internationally to customers that check out via our eBay Store using the Global Shipping Program.
You can find our eBay listings HERE.WHY WAS MY ORDER CANCELED?
We reserve the right to cancel orders if:
- we do not receive payment (this is an automated process)
- the order is suspected to be fraudulent
- the customer placing the order has previous fraudulent transactions
- the product purchase is no longer available
Canceled orders are refunded to the method of payment provided during the checkout.
WHAT GRADE CAN I EXPECT MY COMIC IN?
Cover Alpha pre-screens all of our books. While we cannot guarantee a specific grade, we screen out comics below (9.2) Near Mint Minus (NM-) condition. If you'd like a guaranteed grade, we recommend pre-ordering a CGC 9.8 copy.
I CAN'T FIND THE PRODUCT I'M LOOKING FOR
We probably sold out. We recommend signing up for our mailing list so you can be notified about warehouse finds.