ORDER CANCELLATION & RETURNS
Cancellations: Order Cancellations are available for Unfulfilled Orders that have not shipped. You may submit a request to cancel your unfulfilled orders and receive a refund by submitting a request through our contact form. Customers cannot cancel an order that has been fulfilled.
Returns: Delivered Orders
You may return the undamaged merchandise once received and request a refund within 30 days of receipt. In order to preserve the quality of the merchandise, please do not open the box. If you did open the box, please do not open any sealed merchandise. See the section Contents & Damages below for assistance with damaged merchandise and incorrect items.
Returns: Mispacks and Damages
Please inspect all contents to confirm you have received the correct items and that there are no damages. Should you receive an incorrect or damaged item please complete our Contact Form within two days of receipt and be sure to save all of the packing material. Once a return is approved and received we will process your replacement.
We may ask you to provide photos of the damaged or incorrect merchandise, including the packaging.
Because we deal in items produced in very limited quantities it's possible that from time to time we may not be able to ship a replacement.
What if my order isn’t delivered? (missing package)
Please refer to our FAQs.
Some products have their own cancellation policy. The cancellation policy on individual product pages supersedes the general guidelines provided on this page.
Complete our contact form to contact us and request an order cancellation.
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